"I forgot to cancel"
We make it very simple to cancel your account. If you're worried about forgetting to cancel, then cancel rebills on the day you join; you will still have access to the site for the period you paid for. We offer a 24-hour grace period on forgotten rebills.
"The videos don't work!"
We will help you solve your video problems and we have a high success rate in most cases, however we require you to assist us. This means you need to be prepared to spend a small amount of time gathering information or installing specific software. If you are not willing to do this, we cannot offer a refund.
"Your site was not what I expected when I joined"
We make it abundantly clear what our site does, and does not include. Our "tour" area is an honest representation of what can be found in the members' area. The responsibility is with you; if you're after a specific thing, look for it on the tour first or please contact us and we'll reply as soon as possible. We do not refund for a change of mind.
"I cannot log in with my password"
If you expect to have access to the site but do not, then look up your account details or send us an email and we will respond quickly.
"I refuse to complete Age Verification if required in my area"
Laws in your state and/or country require us and all other adult sites to verify your age before showing you nudity. Any site or company not complying with these laws faces harsh penalties.
The goal of these laws is to protect children from viewing adult content, which we support. In any case, it doesn't matter what we think, it is the law and you, as a resident of said location, should be sure to vote and/or stay informed about new laws in your area.
That said, our AV process is fast and simple and at NO time, is your data kept by us or our verification company. It is simply used in the moment to ensure you are of legal age to view adult content. In many cases, the system can simply use your email address to age verify you. In some cases, you may be required to show your ID. Again, this information/image is NEVER stored anywhere.
(Please note that you may also register your account with the Age Verification company so that you never need to perform the verification again. It will keep a record of your existing completion of this process at any site using this company.)
"My son / relative / friend / whatever used my credit card to subscribe"
You need to speak to the person who used your card, not us or your bank. Both we and your bank provided the service we were contractually obliged to - you let your credit card get into another person's hands, so it's not us who's liable in this instance; part of the terms of your card with the bank is to keep it secure.
We're a small business that's run legitimately and fairly. Please show respect to us and yourself by dealing with the offender in your own home, not projecting the problem on to others to solve.
