All our websites, and our customer service, requires you to use a working email address, one that can receive email and that you can access.
What to do if you are not receiving emails from us:
- You have not received the welcome email/purchase receipt
- You have not received a password reset email
- You have not received the authentication code
- Please check your spam folder
- GMail users should also check their Categories as Gmail sends a lot of email to the various Inbox Categories
It's not in my spam folder:
- You may have mis-typed your email address, please contact us here by submitting a ticket with a working email address.
Please include the name on the account when contacting us, as we cannot change email addresses without verifying that you are the account holder.
- Your email account may be over quota/full, log in to your email provider and check to see if your inbox is full.
- iCloud, GMail, GMX, Yahoo etc will not accept new email to an email address that is over quota.
- To fix this you can either remove email you no longer need (tip: empty your spam folder), or buy more storage from your email provider, or register with a different free email provider.
- iCloud users
- Apple has very strict anti-spam policies and the emails may be spam blocked by Apple. Please contact us here by submitting a ticket.
- GMail users
- Please check your GMail Categories folders, especially the Updates and Social subfolders
- T-Online.de / Deutche Telekom users
- Please use a different email address as Deutche Telekom have too strict anti-spam settings
I used a temporary/throwaway email service to join:
- Those don't work well with our websites as the sites require a permanent email address, contact us here by submitting a ticket with a working email address.
Please include the name on the account when contacting us as we cannot change email addresses without verifying that you are the account holder.
I entered a fake email address because I don't want spam / I don't want adult content in my inbox
- You need to register a working email address, please open a support ticket and include your subscription details. We do not send spam or sell your email to third parties.
I'm using an authentication system that requires the sender to confirm who they are, or restricts email from unknown senders
- Some email apps/addons let you set a restriction on email from unknown senders, our systems are automatic and cannot complete these. Please whitelist @yankssupport.com and contact us with an alternative email
- You should not be using this kind of system for purchases
We recommend that you use a free email account from one of the big global providers, GMail works very well.
If you are concerned about privacy you can use, for example, Protonmail.
