How Do I Cancel?

If you have paid with a credit-/debit card, and are being billed by SMI-help.com, you will cancel through Netbilling.  You should be able to look up and cancel your subscription by entering your email and 2 of 3 other fields, including username, password or card number. 
You may also call: (888) 556-6267 or (866) 872-1739.

If you have paid with a credit-/debit card, and are being billed by SMI-help.com,  an alternative is that you may also need to cancel through Rocketgate.  To do so, please open a ticket here.

If you have paid with a credit-/debit card, and are being billed by Epoch*StripeMed, you will cancel through Epoch.  You should be able to look up and cancel your subscription by entering 2 of 4 fields: email, username, card number or member ID. 

If you have paid through PayPal you should click on the Epoch/PayPal button and cancel through them. 

You can also visit the billing provider's website and enter the appropriate information needed to edit/cancel your account.

For all accounts: 

• Click on the subscription you want to cancel.
• All subscriptions must be cancelled separately, cancelling one will not affect any other(s) you may have.
• If it does not find your subscription(s) please try the below cancel pages.

Once you have located your subscription(s) click on the one you want to cancel. You will see a success message and you will receive an email confirmation.
If you do not see a success message, and/or do not receive the cancel confirmation you may not have completed the cancellation, please check to make sure.